CHC52025 · Delivered by our partner RTO
Diploma of Community Services (CHC52025)
Case management, intake and assessment, program coordination — you’ve been doing the work, often without the certificate on paper. CHC52025 may be relevant where your evidence aligns with the training product requirements. A partner RTO determines whether RPL is suitable and whether the qualification can be issued.
RPL in 5 Simple Steps
Free RPL Suitability Enquiry
Discuss your skills, work history and experience with our team to determine whether RPL may be suitable for you. Eligible applicants are referred to a partnered RTO for enrolment.Enrolment & RPL Kit
The partnered RTO enrols you into the qualification or units and provides the RPL assessment kit, evidence guide and submission requirements.Evidence Collection & Submission
Gather and submit evidence of your skills and experience — resumes, employment documents, licences, references, work samples and previous training records. We can assist you with organising your evidence.Assessment & Review
The RTO assessor reviews your evidence and may conduct a competency conversation, workplace verification, practical assessment or request additional information if required.Outcome
The RTO determines the assessment outcome. Where competency requirements are met, the RTO issues the qualification or Statement of Attainment.90%
Graduate Satisfaction
Source: NCVER Student Outcomes (industry avg)
81%
Reported Work Status Improvement
Employment outcomes vary and are not guaranteed
$88k
Typical Median Earnings
Source: Seek / Indeed AU 2026
Qualification Description
CHC52025 — Official description from training.gov.au
This qualification reflects the role of community service workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.To achieve this qualification, the candidate must have completed at least of work as detailed in the Assessment Requirements of units of competency.The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.Licensing/regulatory informationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.
What Diploma of Community Services Covers
The Diploma of Community Services is a leadership and case-management certificate. It opens roles in case management, intake and assessment, and program coordination. Core areas covered:
- Case management and care coordination
- Intake, assessment and referral processes
- Working with people in crisis or experiencing trauma
- Program design and group facilitation
- Networking and collaborating across the community sector
- Legal, ethical and policy frameworks in community services
ROLE CONTEXT
You’re Doing Case Management. Get Paid Like a Case Manager.
Working in community services without a Diploma caps your earning ceiling. CHC52025 unlocks case management, coordinator and intake roles paying $78k–$110k.
Your current work experience may support an RPL discussion if it aligns with the training product requirements.
Case Manager (Community Services)
$78k–$95k / yr
Family services, AOD, youth, mental health. Standard case manager rate per Seek/Indeed.
NDIS Case Manager
$85k–$105k / yr
Manage NDIS plan implementation across complex caseloads. Higher rate than general case mgmt.
Program Coordinator
$90k–$115k / yr
Coordinate community services programs. Senior caseload + team coordination.
Family Support Worker (Senior)
$78k–$95k / yr
Senior family work, intake and assessment. Some senior roles may request a relevant qualification.
A relevant qualification may support career planning, subject to employer and role requirements.
REQUEST RPL SUITABILITY CHECK — Free →
Role and pay information varies by employer, location, award conditions and experience.
Who This Certificate Is For
You’ve worked in community services for 3+ years — case management, family services, youth work, AOD, mental health peer support. You’ve carried a caseload, written assessments, and worked with people through hard moments.
Common backgrounds: case workers, family support workers, youth workers, AOD workers, housing support workers, community development officers.
What You’ll Need To Bring
Real, current evidence of the work you do on the job. The partner RTO assesses applicants against the specific units of competency in the qualification, so the evidence should show those skills being applied in practice. The more relevant the evidence, the smoother the assessment.
- Photos, videos and records of work you are currently doing on the tools or on the job — clearly showing each unit’s skills in practice
- Workplace documents relevant to the qualification, such as reports, plans, rosters, service records, business documents or other role-specific records
- Two professional references from supervisors or senior colleagues who can verify your skills
- Previous training records, short course certificates, workplace documents or role-specific licences relevant to the qualification
- Resume or work history showing length of time working in the field
- Any third-party reports the partner RTO requests to verify specific units
The partner RTO confirms any additional evidence requirements. FQ can provide general information about common evidence types; the partner RTO confirms evidence requirements.
Common Questions